Services

INFRASTRUCTURE ASSESSMENT

01. Service analysis

We use leading software and hardware techniques to assess the capabilities, capacity and needs of your services. We will consolidate your data into an easy-to-understand and visual report, so you can better and more quickly understand your communication services, letting you get back to doing what you do best.

02. UC audit

Our professionally trained, discrete technicians will perform an audit of all your unified communications systems, hardware and infrastructure with minimal disruption to your day-to-day activities. They will collate the information which will be presented to you with recommendations based on an individually tailored solution for your business’ needs.

03. Maintenance, upgrades and management

Need to focus on your strengths? Let us focus on ours. We offer a bespoke communications service, maintaining the health of your networks, devices and systems, offering advice on upgrades and best practices as our partnership develops. Something gone wrong? our engineers and technicians are adept at fixing problems fast. We’ll have someone dispatched straight to you to cut down on disruption

Infrastructure Assessment

Sometimes, just knowing what you have is enough to overcome challenges to your service delivery. Let us take care of everything. 

We provide holistic auditing solutions, mapping every network location, analogue line and patch panel, while decoding your billing, consolidating your services and presenting all that information in an easily understood, visual media.

PHONE, BROADBAND AND MOBILE

01. Phone

Whether you use physical phones or are computer client based, we have solutions to suit your needs. As well as the Yeastar PBX, we offer a fully computer-based solution, both of which provide you the ability to manage, monitor and visualise your organisation’s customer communications. These solutions integrate seamlessly with CRMs, Microsoft Teams, Whatsapp and SMS providers, ensuring that no matter your enterprise solution you’ll never be left disconnected.

02. Broadband

We offer SoGEA, FTTP and full Gigabit capable fibre from a range of suppliers. Get in touch with us to discuss availability, rates and any other specific needs you have so we can tailor the package to your business. 

03. Mobile phone billing

Got agents in the field and spending too much on individual contracts? We are trusted resellers of mobile phone plans with EE, O2 and Vodafone. We take the negotiation out of the equation, getting you competitive prices and securing deals that work for you.

Phone, Broadband and Mobile

We are trusted resellers and installers of telephony lines and equipment, as well as managers of your broadband and mobile contracts. Regulated by OFCOM. 

We offer both the installation and upgrade of your business phones and contact centre solutions, as well as exclusive hardware deals for customers undergoing an upgrade to their telephony with us.

CONTACT CENTRE INSTALLATION

01. Implementation

We’ll handle every aspect of implementation of your bespoke contact centre needs, from software installation to billing. As registered 8×8 and Mitel resellers, we’re trusted by service providers to give you a premium solution.

02. Consolidation

Put all of your phone numbers, live chats and customer tickets under one management system. Get stats on individual line usage, cost and your return on investment.

03. Integration

Combine data streams with your pre-existing systems to get vital statistics from the get-go. Empower your business decisions quickly and effectively with little disruption to daily service.

Contact Centre Installation

Migrate from a physical customer service solution to a hardware-free software platform available on your favourite devices, anytime, anyplace.

Scale effectively, whether you’re a single-operator or the owner of a multi-billion dollar international. Contact centres require no extra set-up beyond integrating with pre-existing systems, and are ready to go straight off the shelf.

 

 

THE BIG SWITCH OFF

01. Infrastructure Decommissioning

We’ve over 90 years of telephony experience on our team, so we know exactly the kind of hassle that untangling yourself from a legacy system like a PBX can be. Our team will meticulously audit your organisation, identify all PBX, ISDN and ISDX equipment for decommissioning, and remove all the unnessecary lines and hardware.

02. VoIP Upgrade

Still use physical handsets or want a wired infrastructure for stability and high speeds? We get it, and are more than happy to help. We’ll run network cables around your sites and integrate with pre-existing LAN configurations, or help you set one up. We’ll transition all your services to VoIP, so you don’t have to worry about fire alarms or payment systems not working.

03. Fully Digital

No need for physical handsets? Prefer to use face-to-face virtual conferencing solutions like Zoom, Teams or something else, entirely? We work with suppliers to ensure that you get the best service possible, and that the services integrate easily and work best for your workflow.

The Big Switch Off

In 2027, the UK’s PTSN network will be switched off for good. 

What does that mean and why should you care?

All analogue phone lines (those using copper cabling) will no longer work as of January 2027; the nation’s telephone connectivity will be fully migrated to use Internet Protocol with Wi-Fi, mobile data and wired connections.

This means that any older phone devices will not be able to be called or call out, but more importantly, it means any infrastructure using those lines (fire alarms, lift alarms, payment machines etc.) will no longer work, which could leave you vitally exposed to attack or disruption to service.

Let us future-proof your business, and get you ready for the big switch off with no disruption to service.

WANT TO LEARN MORE?

Get started with our unified comms services

Ready to unlock the power of unified communications? Looking to upgrade to a contact centre? Get started with us by filling our the form below, telling us a little about yourself and your business. Our team will reach out to you to understand your requirements and guide you through the process.